Return, Refund & Cancellation Policy

Last Updated: July 1, 2026

At Tulir Naturals, we are committed to delivering high-quality Ayurvedic healthcare and personal care products. As these products fall under hygiene-sensitive categories, we maintain a strict No Return Policy. Please read this policy carefully before placing your order.

By placing an order on our website, you acknowledge and agree to the terms of this Return, Refund & Cancellation Policy.

1. Return Policy

No Returns

All products sold by Tulir Naturals are non-returnable once delivered.

Returns will not be accepted for reasons including, but not limited to:

• Change of mind
• Ordered by mistake
• Incorrect product selection by the customer
• Personal preference
• Dissatisfaction after use
• Opened or used products

Due to hygiene and safety reasons, healthcare and personal care products cannot be returned once delivered.

2. Damaged Product Policy

If your order is received in a physically damaged condition due to transit, you may be eligible for a replacement or refund.

To report a damaged product, you must contact us within 24 hours of delivery by emailing info@tulirnaturals.com or calling +91 9150548477 / +91 8778469045 with the following:

• Order ID
• Clear photographs of the damaged product
• Clear photographs of the outer shipping package
• A complete, uninterrupted unboxing video, recorded from before opening the sealed package until the damaged product is clearly visible

Mandatory Requirement
The unboxing video must be original, continuous, and unedited.
Claims submitted without a valid unboxing video will not be eligible for a replacement or refund.
Claims raised after 24 hours of delivery may not be accepted.

After verification, Tulir Naturals may, at its sole discretion:

• Send a replacement product; or
• Process a refund if a replacement cannot be dispatched

3. Refund Policy

Refunds are provided only under the following circumstances:

A. Product Lost During Transit

If the courier partner confirms that your shipment has been lost during transit and cannot be delivered, Tulir Naturals will either:

• Dispatch a replacement product, or
• Issue a full refund if we are unable to resend the order

B. Product Damaged During Transit

If the product is verified to have been damaged during transit and the required proof (including the mandatory unboxing video) is submitted, Tulir Naturals will:

• Dispatch a replacement product whenever possible; or
• Issue a full refund if we are unable to resend the product due to stock unavailability or operational reasons

C. Order Cancelled Before Shipment

Orders cancelled before dispatch are eligible for a full refund.

Refund Processing

Approved refunds will be credited to the original payment method within 5–7 business days after approval. The time taken for the amount to reflect in your account depends on your bank or payment provider.

Shipping charges (if applicable) are non-refundable unless the refund is due to:

• Confirmed loss during transit
• Verified transit damage
• An error by Tulir Naturals

4. Cancellation Policy

Before Shipment

Orders may be cancelled before dispatch by contacting our customer support team. If the order has not been shipped, a full refund will be processed.

After Shipment

Once an order has been dispatched, it cannot be cancelled.

5. Delivered Orders

If the courier partner's tracking status confirms that the order has been delivered to the shipping address provided by the customer, Tulir Naturals shall not be responsible for claims of non-delivery.

Customers must report such issues within 24 hours of the delivery status. We will coordinate with the courier partner to investigate the matter. Any replacement or refund will be subject to the courier partner's investigation and final confirmation.

6. Incorrect Address & Failed Deliveries

Customers are responsible for providing an accurate shipping address and contact number.

Orders returned due to:

• Incorrect or incomplete address
• Incorrect phone number
• Customer unavailable during delivery
• Failure to accept delivery
• Refusal of delivery

are not eligible for a refund.

If the customer requests re-dispatch of the returned order, additional shipping charges may apply.

7. Non-Refundable & Non-Returnable Cases

Refunds, replacements, or returns will not be provided under the following circumstances:

• No unboxing video is provided
• The unboxing video is edited, incomplete, or recorded after opening the package
• The claim is made more than 24 hours after delivery
• The product has been opened, used, altered, or tampered with
• Damage occurred after delivery due to improper handling or storage
• Change of mind
• Incorrect product ordered by the customer
• Normal variations in packaging, colour, fragrance, texture, or consistency due to the use of natural ingredients
• Individual expectations regarding product performance or results

8. Natural Product Disclaimer

Tulir Naturals products are manufactured using natural Ayurvedic ingredients. Slight variations in colour, fragrance, texture, or consistency between batches are normal and do not indicate a manufacturing defect.

9. Individual Results

Our products are formulated to support general wellness. Results may vary from person to person depending on factors such as age, body condition, lifestyle, consistency of use, and individual response.

Customers are advised to perform a patch test before first use. Disliking the product or not achieving expected results does not qualify for a refund or return.

10. Fraudulent Claims

Tulir Naturals reserves the right to reject any refund, replacement, or compensation request if a claim is found to be false, misleading, fraudulent, or unsupported by sufficient evidence.

We also reserve the right to request additional information or documentation before approving any claim.

11. Force Majeure

Tulir Naturals shall not be liable for delays or failure to deliver orders due to events beyond our reasonable control, including but not limited to natural disasters, floods, strikes, government restrictions, pandemics, transportation disruptions, or courier service interruptions.

12. Changes to This Policy

Tulir Naturals reserves the right to modify, amend, or update this policy at any time without prior notice. The latest version published on our website shall govern all purchases.

13. Governing Law & Jurisdiction

This policy shall be governed by the laws of India.

Any disputes arising from purchases made from Tulir Naturals shall be subject to the exclusive jurisdiction of the competent courts located in Chengalpattu, Tamil Nadu, India.

14. Contact Us

For any questions regarding your order, refund, replacement, or cancellation, please contact us:

Tulir Naturals
Email: info@tulirnaturals.com
Customer Support: +91 91505 48477
Alternate Contact: +91 8778469045
Address: No. 93, Kadapakkam Village & Post, Chengalpattu District, Tamil Nadu – 603304, India
Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)